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Terms & Conditions

Last updated: July 20, 2022

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with www.lifestarttraining.com website (the "Service") operated by Life Start Training Inc. ("us", "we", or "our").

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is based on your acceptance of and compliance with these Terms.  These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms and accept all legal consequences.  If you do not agree to these terms and conditions, in whole or in part, please do not use the Service.


Hybrid Classes: Failure To Complete The Online Portion Of The Training

Applicable to ALL Hybrid Classes:

You must complete your online training before attending your in-person skills assessment.  You must watch all the videos in your portal and show a 100% completed in our system. 

If you attend a class without completing the online training, you will not be permitted to stay in the class and will be asked to leave.  

This is a requirement of the HYBRID CLASSES.  

If you do not complete the online portion of the training before class, you will be required to reschedule your skills assessment and are subject to a rebooking fee of $25.00 plus HST (if you fail to give us 48 hours advance notice.)

If you cannot complete the online portion of the training before the class date but give 48 hours’ notice, we will waive the $25.00 plus HST rescheduling fee.   

Life Start Training Inc. reserves the right to waive this fee for extenuating circumstances subject to approvals.  You may be required to show proof of extenuating circumstances. 

No Shows, Late Shows and Last Minute Cancellations Policy:

Once you have booked an in-class training session, you have reserved a seat for that date that someone else could have booked and used.  We work hard to schedule full classes to maximize instructor and training efficiency.

If you arrive late to class and the instructor has already started, you will not only be disrupting others' instruction time, but you will also have missed vital learning time.  If you haven't put in the time, you cannot be certified and will need to reschedule and attend the full class. 

If you have not provided 48 hours’ notice to reschedule your training date, there will be prepaid admin fees to rebook as outlined below:

All Fully in-person Classes (1 or 2 day)  -                          $25.00 plus HST                                  

All Hybrid Courses -                                                              $25.00 plus HST

Marine First Aid -                                                                   $25.00 plus HST

Advanced Level Training Classes -                                     $75.00 plus HST

*If you did not attend the class due to not completing the online portion, you will only be subject to a charge of $25.00 plus HST.  

If you reschedule your class more than twice, your third reschedule will require full payment for the courses as we often have a waitlist.


Refunds are given only for extenuating circumstances, provided it is a minimum of 48 hours before the scheduled skills class.

Any refund that meets the above criteria is subject to a non-refundable admin and payment processing fee of $50.00 plus tax. 

There are no refunds whatsoever on any hybrid (blended) or virtual courses that have been started or activated.

Classes can be rescheduled for future dates without penalty if given 48 hours' notice.  

**Life Start Training reserves the right to charge additional processing or admin fees. 



Important Information:  All payments must be finalized prior to the day your class starts.  Our instructors cannot process payments, which takes away valuable instruction time.

E-Transfer:  If you have paid by e-transfer or purchase order, please allow up to 24 hours for your payment to be processed.  (Note: Usually processed within the hour during regular business hours)  If possible please include your order number in the note/memo section of your e-transfer.

Please note for E-transfers for:

Saint John send to:

payments@lifestarttraining.com (no password required)

Moncton send to:

accounting@lifestarttraining.com   (no password required)

*Please Note: If your e-transfer hasn't been received within 24 hours, we may be unable to hold your seat, and your reservation will be cancelled in order for another participant to be able to book. Please notify us if you require special consideration beyond the 24 hours for payment. If payment has not been received and there is a waitlist, we will give you 24 hours to send payment before we cancel the order.

Credit Card Processing: We use Helcim for secure online credit card processing.  Note: You will not require to have an Helcim account to pay online.

Cheque or Purchase Orders(POs):   These options are reserved for corporate and business associates who have a billing account with us. 

Cash Orders: Please be advised that we are not accepting cash orders at this time.  Kindly choose the e-transfer option or Helcim online credit card processing.

NOTE:  No Refunds or Cancellations.  Please Read Our Full Policy under the section marked "No Shows, Late Shows & Last-Minute Cancellations. and Refunds"

Course Upgrades:

Please ensure the course you are selecting meets the level of certification you require.  Courses cannot be upgraded to a higher level of certification, and you will be required to rebook and repay for the course you require. 

For example, The CPR / AED Level C course is designed only for specific industries (such as nursing and dental hygienists) and does not meet WorkSafe NB workplace standards.  For some occupations, such as daycare or long-term care facilities, you will require Workplace Standard First Aid & CPR / AED Level C (hybrid or in-person).  This course meets the Workplace First Aid requirements of the New Brunswick Occupational Health and Safety Act.

Inclement Weather & Emergencies:

Life Start Training recognizes that inclement weather and other emergencies can affect business hours of operations.  The safety of our customers and staff is our main priority.  We follow NBCC's guidelines for closures and delays.  Please check your email for updates if there are weather delays or closures. 

If any questions, contact us directly at 800-591-5784, or by email at admin@lifestarttraining.com

The missed training time can be rescheduled for any future class, but no reimbursements will be issued.


If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if suspected fraud or an unauthorized or illegal transaction.  We will not be held responsible or liable for any failure for the Purchase to complete or any resulting loss or damages to you.

Availability, Errors and Inaccuracies

In order to provide exceptional service and accuracy, we regularly update the products and services on the Service.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services.  We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Despite our best efforts, the products or services available on our Service may have an error regarding the price, be inaccurately described, or be unavailable.

We may experience delays in updating information on the Service and in our advertising on other websites.

Intellectual Property

The Service and all contents, including but not limited to text, images, graphics or code, are the property of Life Start Training Inc. and are protected by copyright, trademarks, database and other intellectual property rights.  You may display and copy, download or print portions of the material from the different areas of the Service only for your own non-commercial use or to place an order with Life Start Training Inc. Any other use is strictly prohibited and may violate copyright, trademark and other laws.  These Terms do not grant you a license to use any trademark of Life Start Training Inc. or its affiliates.  You further agree not to use, change or delete any proprietary notices from materials downloaded from the Service.

Links To Other Web Sites

The Service may contain links to third-party websites or services that are not owned or controlled by Life Start Training Inc.

Life Start Training Inc. has no control over and assumes no responsibility for any third-party websites or services' content, privacy policies, or practices.  You further acknowledge and agree that Life Start Training Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.

All provisions of the Terms shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Upon termination, your right to use the Service will immediately cease.


You agree to indemnify, defend and hold harmless Life Start Training Inc., its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers and agents, from and against any claims, losses, damages, obligations, costs, actions or demands.

These include but are not limited to: (a) legal and accounting fees resulting from your use of the Service; (b) your breach of any of these Terms; and (c) anything you post on or upload to the Service.

Limitation Of Liability

Life Start Training Inc., its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data, goodwill, or other intangible losses, resulting from (i) your access to or use of the Service; (ii) your inability to access or use the Service; (iii) any conduct or content of any third-party on or related to the Service; (iiv) any content obtained from or through the Service; and (v) the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer And Non-Waiver of Rights

Life Start Training Inc. makes no guarantees, representations or warranties of any kind as regards the website and associated technology.  Any purportedly applicable warranties, terms and conditions are excluded to the fullest extent permitted by law.  Your use of the Service is at your sole risk.  The Service is provided on an "AS IS" and "AS AVAILABLE" basis.  The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance, except as provided for under the laws of any province in Canada.  In such cases, the provincial law shall apply to the extent necessary.

Life Start Training Inc., its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

If you breach any of these Terms and Life Start Training Inc. chooses not to immediately act, or chooses not to act at all, Life Start Training Inc. will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these Terms.  Life Start Training Inc. does not waive any of its rights.  Life Start Training Inc. shall not be responsible for any purported breach of these Terms caused by circumstances beyond its control.  A person who is not a party to these Terms shall have no rights of enforcement.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.


As set out, above, some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.  Provincial laws of Canada may apply to certain products and services provided.

Governing Law

These Terms shall be governed by, interpreted, and enforced in accordance with the laws in the Province of New Brunswick and the laws of Canada, as applicable.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, then any remaining provisions of these Terms will remain in effect.  These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements, oral or otherwise, regarding the Service.


At our sole discretion, we reserve the right to modify or replace these Terms at any time.  If a revision is material, we will make reasonable efforts to provide at least 30 days' notice before any new terms take effect.  What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.  If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms, please contact us. 

1 800 591 5784

Email admin@lifestarttraining.com