Last Updated November 2024

Terms and Conditions ("Terms")

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with the www.lifestarttraining.com website (the "Service") operated by Life Start Training Inc. ("us", "we", or "our").

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is based on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms and accept all legal consequences. If you do not agree to these Terms and Conditions, in whole or in part, please do not use the Service.

Hybrid Classes: Failure To Complete the Online Portion of the Training

Applicable to ALL Hybrid Classes:

You must complete your online training before attending your in-person skills assessment. All videos in your portal must be viewed, showing a 100% completion in our system.

If you attend a class without completing the online training, you will not be permitted to stay in the class and will be asked to leave. This is a requirement of the HYBRID CLASSES.

If the online portion of the training is incomplete before class, you will be required to reschedule your skills assessment and are subject to a rebooking fee of $25.00 plus HST (if less than 48 hours advance notice is given).

If you cannot complete the online portion of the training before the class date but provide 48 hours’ notice, we will waive the $25.00 plus HST rescheduling fee.

Life Start Training Inc. reserves the right to waive this fee for extenuating circumstances subject to approval. Proof of extenuating circumstances may be required.

No Shows, Late Shows, and Last-Minute Cancellations Policy

Booking an in-class training session reserves a seat that another person could have used. We work to schedule full classes to maximize instructor and training efficiency.

If you arrive late, missing instruction time, you may need to reschedule and attend the full class to be certified.

If you do not provide 48 hours’ notice to reschedule, rebooking fees are as follows:

• Fully In-Person Classes (1 or 2 days): $25.00 plus HST
• Hybrid Courses: $25.00 plus HST
• Marine First Aid: $25.00 plus HST
• Advanced Level Training Classes: $75.00 plus HST

If attendance was missed due to incomplete online portions, the charge is $25.00 plus HST.

If you reschedule more than twice, a third reschedule requires full payment for the course due to potential waitlists.

Time Limitations

The first aid course must be completed within six (6) months from the purchase date.

Life Start Training Inc. will consider extenuating circumstances on a case-by-case basis. It is the purchaser's responsibility to notify us if an extension is required beyond six months due to unforeseen challenges.

For all hybrid (blended) courses, participants are required to complete the online video portion and attend the in-person skills assessment within six (6) weeks from the start date of the online training.

Once the online videos have been started, this six-week timeframe will apply to ensure timely completion and certification. If you are unable to complete the videos and attend the in-person skills assessment within this period, you may be required to re-enroll in the course and pay applicable fees.

Course time limits, from the start of a hybrid course to certificate issuance, are governed by provincial requirements and CSA.

Refunds

We do not give refunds, if a refund is issued, it is for extenuating circumstances that has been approved by the owner, with a minimum of 48 hours before the scheduled skills class.

Refunds meeting the above criteria for extenuating circumstances are subject to a non-refundable admin and processing fee of $50.00 plus tax, except for:

• Safe Tween and Babysitting Classes: $10.00 plus tax non-refundable fee.
• Advanced Level Classes: 50% of course fees held as non-refundable.

No refunds for hybrid (blended) or virtual courses once started or activated.

Classes may be rescheduled with no penalty if 48 hours’ notice is given or less for inclement weather.

Life Start Training reserves the right to charge additional processing or admin fees.

Payment Terms

All payments must be finalized before your class starts. Instructors cannot process payments during class time.

For payment information, please reach out to your specific franchise location.

Credit Card Processing: We use Helcim for secure credit card payments. No Helcim account is needed for online payment.

Cheque or Purchase Orders (POs): Reserved for corporate/business associates with billing accounts.

Cash Orders: Cash payments are not accepted. Please choose e-transfer or Helcim credit card processing.

NOTE: No Refunds or Cancellations. Please review our full policy in "No Shows, Late Shows & Last-Minute Cancellations" and "Refunds."

Course Upgrades

Ensure the course selected meets the certification level required. Courses cannot be upgraded to a higher certification level after booking; rebooking and repayment for the correct course are required.

For example, CPR/AED Level C meets standards only for specific industries (e.g., nursing, dental hygiene) and not WorkSafe NB workplace standards. Workplaces like daycare facilities or long-term care may require Workplace Standard First Aid & CPR/AED Level C (hybrid or in-person), meeting New Brunswick Occupational Health and Safety Act requirements.

Inclement Weather & Emergencies

Life Start Training prioritizes customer and staff safety. In New Brunswick, we follow NBCC guidelines for closures or delays. Please check your email for updates in case of inclement weather or emergencies.

Missed training can be rescheduled, but no reimbursements will be issued.

Purchases

To purchase products or services through the Service, you may be asked for information, including your credit card number, billing address, and shipping information.

You represent and warrant that you have the legal right to use any credit card or payment method for Purchases, and the information provided is accurate and complete.

By submitting this information, you authorize us to share it with third parties for purchase processing.

We reserve the right to cancel or refuse your order at any time due to product or service availability, description errors, or suspected fraud.

Availability, Errors, and Inaccuracies

We strive to keep product and service information accurate. However, we may occasionally encounter errors in price, description, or availability and reserve the right to make changes without notice.

Intellectual Property

The Service, including text, images, graphics, and code, is the property of Life Start Training Inc. and protected by copyright and trademark laws. You may copy, download, or print portions for personal, non-commercial use only.

These Terms do not grant you a license to use Life Start Training Inc. trademarks.

Links to Other Websites

Our Service may link to third-party websites. We assume no responsibility for the content, privacy policies, or practices of third-party websites.

We advise reading the terms and conditions and privacy policies of any third-party sites.

Termination

We may terminate or suspend access to our Service without notice for any reason, including breach of these Terms. Upon termination, your right to use the Service ceases.

Indemnification

You agree to indemnify and hold Life Start Training Inc. and its affiliates harmless from any claims arising from your use of the Service, breach of these Terms, or anything posted on the Service.

Limitation of Liability

Life Start Training Inc. is not liable for any damages from (i) access to or use of the Service, (ii) inability to access or use the Service, (iii) third-party conduct on the Service, (iv) any content obtained from the Service, or (v) unauthorized access to content.

Disclaimer and Non-Waiver of Rights

Life Start Training Inc. provides the Service "AS IS." No guarantees or warranties apply, and your use of the Service is at your risk.

Exclusions

Some jurisdictions do not allow certain limitations on warranties, so these may not apply to you. Provincial laws may apply.

Governing Law

These Terms are governed by New Brunswick law and applicable Canadian laws.

Changes

We may modify or replace these Terms at any time, providing 30 days’ notice for material changes. Continued access indicates acceptance of the new terms.

Privacy Policy

Corporate Account Responsibilities and Employee Permissions

For corporate accounts enrolling employees in Life Start Training courses, the employer (corporate account holder) acknowledges and agrees to the following:

1.     Employee Consent for Enrollment: The corporate account holder confirms that they have obtained consent from the employee to enroll and register them for the selected class, using any necessary personal information required for course enrollment and certification.

2.     Permission to Share Certificate: The corporate account holder has received permission from the employee to access and share their certification details after the certificate has been issued, solely for purposes agreed upon between the employer and the employee.

3.     Certificate Ownership: The certification earned through Life Start Training is the personal property of the employee, regardless of who paid for the course. Any sharing or use of the certificate should respect this ownership, and employers should not withhold or restrict employee access to their certification.

By enrolling employees in Life Start Training courses, the corporate account holder agrees to abide by these terms and to uphold the employee's rights concerning their personal information and certification ownership.

We value your privacy. By using our website and services, you consent to email and link tracking for engagement analysis and communication improvements.

Contact Us

If you have questions about these Terms, please contact us at 1-800-591-5784 or via email at admin@lifestarttraining.com.